Last Revised and Effective Date: June 2020
Solfeelz, Inc. and our subsidiaries and affiliates (collectively, "Solfeelz", "we", "us" or "our") care about the processing, confidentiality, and safety of your personal data.
The aim of this Privacy Policy is to provide you with information about how we collect, use, share, and safeguard your personal data. This Privacy Policy also tells you about your rights and choices with respect to your personal data, and how you can reach us to get answers to your questions.
I. What is personal data?
The term “personal data” refers to any information about an identified physical person or a physical person that may be directly or indirectly identified.
II. What personal data do we collect and when do we collect it?
We collect information about you in a variety of ways depending on how you interact with us and our products and services, including through our websites, media channels, online and mobile applications, advertisements, and in selected stores.
- The following provides examples of the type of personal data that we collect from you and how we use that information.
III. For what purpose is your personal data collected and used?
In addition to the purposes and uses described above, we use data in the following ways:
- To identify you when you visit our websites or our stores.
- To streamline the checkout process, to provide products and services, and to process returns.
- To secure online transactions, prevent fraud and payment incidents, and manage debt collection (see our terms and conditions for more details).
- To manage and optimize customer experience by improving our knowledge of our customers.
- To propose appropriate, tailored services, particularly when we enhance our products and services.
- To conduct statistical analyses to develop management, measuring and reporting tools in order to adjust and improve our sales, marketing and product manufacturing.
- To send marketing and promotional materials, including information relating to our products, services, sales, or promotions.
- To manage our relationships as well as for internal administrative purposes.
Although the sections above describe our primary purpose in collecting your personal data, in many situations we have more than one purpose. For example, if you complete an online purchase we collect your personal data to perform our contract with you, but we also collect your personal data as we have a legitimate interest in maintaining your information after your transaction is complete so that we can quickly and easily respond to any questions about your order. As a result, our collection and processing of your personal data is based in different contexts upon your consent, our need to perform a contract, our legal or regulatory obligations, and/or our legitimate interest in conducting our business.
IV. Who are the recipients of your personal data?
In addition to the specific situations discussed elsewhere in this Privacy Policy, we share personal data in the following situations:
- Affiliates. We share personal data with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control) including across our different brands and other entities in the Hesh Seal Group, with some of these entities acting as data processors.
- Business Transaction. If another company acquires, or plans to acquire, our company, business, or our assets, we will share personal data with that company, including at the negotiation stage.
- Other Disclosures with Your Consent. We may ask if you would like us to share your personal data with other third parties who are not described elsewhere in this Privacy Policy.
- Other Disclosures without Your Consent. We may share personal data with third parties in response to subpoenas, warrants, court orders, or other requests from legal or regulatory authorities; in connection with any legal process; or to comply with relevant legal, regulatory or treaty obligations. We may also share your personal data in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies. In addition, we may share your personal data to comply with your request for the shipment of products to or the provision of services by a third party intermediary.
- Public Forums. Some of our websites provide the opportunity to post comments or reviews in a public forum. If you decide to submit information on these pages, that information may be publicly available.
- Partner Promotion. We may offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner the information that you provide will be shared with us and with them. Their use of your information is not governed by this privacy policy.
- Service Providers. We share your personal data with service providers. Among other things, service providers help us to administer and maintain our websites, send communications, provide technology solutions at counters in our stores, conduct surveys, assist with customer service, provide technical support, process payments, provide anti-fraud services, manage regulatory alerts or notifications, provide marketing solutions, assist in order fulfillment, and organize events.
- Social Media Platforms and Other Third-Party Services. Some of our websites contain certain features such as widgets, buttons, content, or other similar services that are provided by third parties (e.g., YouTube, Facebook, Twitter, Instagram, and/or Pinterest). If you choose to use or interact with these features, certain information may be shared with or collected by those third parties. For more information about what information is shared or collected, and how it is used, see the applicable company's privacy policy.